Refund policy

4 Best Brand Ltd

Last updated: 23 January 2026

This Returns & Refunds Policy applies to purchases made from www.4bestbrand.com.

1. Right to Cancel & Return Policy

If you are a consumer in the United Kingdom or European Union, you have the legal right to cancel your order within 14 days of receiving your item, without giving any reason.

For international orders, including the United States, consumers can request a return within 14 days of receiving their items under the same conditions outlined below.

To exercise your right to cancel, you must notify us in writing by email within the 14-day period.

📧 info@4bestbrand.com

2. Conditions for Returns

Returned items must meet the following conditions:

  • Unused and unworn
  • In original condition and packaging
  • Returned with all original accessories (if applicable)

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Earrings
  • Items damaged due to misuse, wear, or improper care

4. Return Process

  1. Email us at info@4bestbrand.com within 14 days of receiving your order
  2. We will provide return instructions
  3. Ship the item back to us using a trackable service

Returned items must be sent back within 14 days after notifying us of your cancellation.

5. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
  • Original shipping costs are non-refundable

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method
  • Refunds are processed within 14 days of receiving the returned item
  • Depending on your payment provider, it may take additional time for the refund to appear on your statement

7. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos.

In such cases:

  • Return shipping costs will be covered by us
  • You may choose a replacement or a full refund

8. International Orders

Customers are responsible for any customs duties, taxes, or import fees associated with international returns. These charges are non-refundable.

9. Contact

For any return or refund requests, please contact us at:

📧 info@4bestbrand.com